Accessibility Statement

Accessibility statement for NHS Lanarkshire’s HR Portal

This website is run by NHS Lanarkshire’s Human Resources Department. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email: benjamin.law@lanarkshire.scot.nhs.uk
  • call: 01698 754 298

We’ll consider your request and get back to you as quickly as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: benjamin.law@lanarkshire.scot.nhs.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us here.

Technical information about this website’s accessibility

NHS Lanarkshire is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

  • Some keyboard focusable clickable icons do not have text/label visible to a screen reader. This fails WCAG success criterion 3.3.2 Labels or Instructions. Sufficient labels, cues, and instructions for required interactive elements are provided via instructions, examples, properly positioned form labels, and/or fieldsets/legends. Work is ongoing to fix. Note, these icons are accompanied with an adjacent link going to the same URL.
  • Some headings or page elements do not support reflow. This fails WCAG success criterion 1.4.10 Reflow: Content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions. Work is ongoing to fix this.
  • Many of our PDFs do not contain a relevant document title. This fails WCAG 2.1 success criterion PDF18: Specifying the document title using the Title entry in the document information dictionary of a PDF document. Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.
  • Many of our PDFs have diagrams and/or tables. Some of these do not have a text alternative, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content). Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.
  • Many of our PDFs do not contain fully tagged content. This fails WCAG 2.1 success criterion PDF3: Ensuring correct tab and reading order in PDF documents. Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.
  • Many of our PDFs do not identify headings, lists or data tables correctly. This means users using screen readers may not be able to follow the structure of a document, which may affect their ability to access and understand the information. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships). Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.
  • Many of our PDFs do not contain the necessary correct tab order. This fails WCAG 2.1 success criterion PDF3: Ensuring correct tab and reading order in PDF documents. Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.
  • Many of our PDFs contain figures which do not have alternative text. This fails WCAG 2.1 success criterion PDF1: Applying text alternatives to images with the Alt entry in PDF documents. Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.

Disproportionate burden

Not applicable.

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 6th February 2024. It is scheduled for review on 1st August 2024.

This website was last tested on 1st February 2024. The test was carried out by NHS Lanarkshire’s HR Department and no critical accessibility issues were identified.